Information
Welcome to Mystique By Lina's frequently asked questions page! We've gathered some of the most common queries our customers have about our beautiful hand-poured soy candles, our online shop, and general candle care. We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
It all began with a simple idea fueled by a deep passion. A candle was gifted to me in the most beautiful glassware i had ever seen, from there the passion grew. As Mystique By Lina, a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence. Here are some of the questions we get asked most often:
What are your candles made from?
All Mystique By Lina candles are hand-poured using 100% pure soy wax. We're proud to say that all our products, from wax to wicks and fragrance oils, are purchased from Australian suppliers. Our fragrance oils are sourced and made in Australia, and we use the highest percentage of oils to ensure your room is infused with captivating aromas. Local customers in Orange NSW particularly love that their candles are made right here in their country town!
How long does delivery take?
Delivery times for your Mystique By Lina order will vary depending on your location within Australia. We aim to dispatch all orders promptly. You'll receive a tracking number once your order has shipped, allowing you to monitor its progress. For more detailed information, please refer to our shipping policy or contact us directly.
Can I exchange or return a candle?
We want you to be absolutely delighted with your Mystique By Lina candles. If you have any issues with your order or are not entirely satisfied, please contact us at info@mystiquebylina.com.au We'll do our best to resolve any concerns. Your satisfaction is our priority.
Do you offer wholesale opportunities?
Yes, we do! If you're interested in stocking Mystique By Lina candles in your store or for an event, please get in touch with us at info@mystiquebylina.com.au to discuss our wholesale options and pricing. We'd love to partner with you!
What makes Mystique By Lina candles special?
Our candles are special because each one is hand-poured by Lina herself, with over 12 years of experience. We use only 100% soy wax, source all our materials exclusively from Australian suppliers, and use high percentages of premium Australian-made fragrance oils. This dedication ensures a long-lasting, clean burn and captivating aromas that truly infuse your space.
What payment methods do you accept?
We accept a variety of secure payment methods through our online shop, including major credit cards (Visa, Mastercard, and PayPal) All transactions are processed securely to ensure your privacy and safety.
How can I get the most out of my candle?
For the best burn, always trim your wick to 5mm before each use. On the first burn, allow the wax to melt to the edges of the container to prevent tunneling. Don't burn your candle for more than 4 hours at a time, and never leave a burning candle unattended. For more detailed tips, check out our Candle care guide page!
How can I contact customer support?
We're here to help! You can reach our friendly customer support team by emailing us at info@mystiquebylina.com.au We aim to respond to all inquiries within 24-48 hours. We look forward to hearing from you!
Beyond the ordinary
This is where our journey begins. Get to know Mystique By Lina, our business and what we do, and how we're committed to quality and great service. We're glad you're here to be a part of our story. If you have any more questions, don't hesitate to reach out!